Hi! I am Zhiqiu! (pronunced like “jucho”) 🔊

I am a postdoc researcher at CISPA Helmholtz Center for Information Security. My research interests comprise the topics of conversational AI, responsible data science, and trustworthy machine learning. I want to better understand AI in order to have more responsible, explainable, and robust applications and implications for society. I worked on projects about conversational AI for social good, human-computer interaction, big data and transportation analytics, natural language processing, and smart cities.


  • 03-2023: Our paper was accepted for publication in the Journal of Transport Policy!
  • 11-2022: Our paper was accepted for the proceedings of 2023 ACM SIGCHI Conference on Computer-Supported Cooperative Work & Social Computing (CSCW)!
  • 04-2022: Our paper was accepted for publication in the Journal of Public Transportation!
  • 07-2021: I defended my PhD dissertation at University of Virginia!
  • 05-2021: I was awarded the CDS Postdoctoral Fellowship in the Department of Computer Science at UMass Amherst!

Recent Research Highlight


CommunityBots: Creating and Evaluating A Multi-Agent Chatbot Platform for Public Input Elicitation
Zhiqiu Jiang, Mashrur Rashik, Kunjal Panchal, Mahmood Jasim, Ali Sarvghad, Pari Riahi, Erica DeWitt, Fey Thurber, Narges Mahyar

Our recent work was accepted to CSCW 2023. We designed, developed, and evaluated CommunityBots — a multi-agent chatbot platform where each chatbot handles a different domain individually to elicit public input. To manage conversation across multiple topics and chatbots, we proposed a novel Conversation and Topic Management (CTM) mechanism that handles topic-switching and chatbot-switching based on user responses and intentions. Our evaluation demonstrates that CommunityBots participants were significantly more engaged, provided higher-quality responses, and experienced fewer conversational interruptions while conversing with multiple chatbots in the same session.
You can find the preprint paper here.